Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@s3d.ee. Returns must be sent to: Vana-Tartu mnt 79a, Peetri alevik, 75312 Rae vald, Harju maakond, Estonia.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, and gases. Please contact us if you have questions about a specific item. We cannot accept returns on gift cards. Statutory consumer rights remain unaffected.

Exchanges
The fastest way to receive a replacement is to return the original item and, once the return is accepted, place a separate order.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, consumers have the right to cancel or return the order within 14 days without giving a reason, subject to applicable law. The item must be returned in the same condition in which it was received, unused, with tags, original packaging, and proof of purchase.

Refunds
We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Processing time may vary by bank or card provider. If more than 15 business days have passed after approval, contact info@s3d.ee.